The National Youth Service Corps has been commended for its various innovations which have led to the provision of effective and efficient service delivery to its numerous stakeholders.
The National Coordinator/Chief Executive Officer of SERVICOM, Mrs Nnenna Akajemili gave this commendation on Monday in her remarks at the NYSC SERVICOM Networking Committee Meeting of Nodal, Focal and Desk Officers, with the theme; “Adopting Innovations for Effective and Efficient Service Deliveery”, held at the NYSC National Directorate Headquarters, Abuja.
She said customer satisfaction is the bedrock of every good business, adding that there is the need to continuously train the personnel that are in the frontline of every service delivery for better performance.
While declaring the meeting open, the NYSC Director General, Brigadier General Kaku Fadah said that in its bid to ensure world class service delivery, the Scheme had put in place, mechanisms for assessing the impact of its services, especially through the establishment of NYSC Radio and Television Stations, provision of suggestion boxes, toll-free telephone lines, direct mobile line communication, as well as regular meeting with designated officers to review commendations, complaints and suggestions from outsiders.
General Fada, whose address was read at the meeting by the Director, Human Resource Management, Hajiya Habiba Bappah said; “these modest steps and our compliance with other SERVICOM guidelines informed the conferment of Awards on the Director General and the Nodal Officer in 2021.
Also, in recognition of our giant strides over the years, the SERVICOM National Office elevated the NYSC to a 4-Star Organisation in 2019.”
General Fadah promised continuous improvement on the training and sensitisation of NYSC field officers on work ethics, discipline, commitment, in addition to timely and transparent service delivery.
Fadah enjoined participants at the meeting to come up with ideas that would further improve service delivery through the monitoring of Corps SERVICOM Vanguards and other initiatives in all NYSC formations across the country.
The Head of Reforms Unit, Alhaji Abdullahi Yusuf Baba in his introductory address said that the meeting was organised annually to prepare the Nodal, Focal and Desk Officers, who were the foot soldiers of the Scheme in various departments, Area Offices, States and other NYSC formations nationwide for the onerous task of ensuring effective and efficient service delivery.
